Shipping Policy

Last Updated: June 29, 2026

Welcome to oralix.shop. This Shipping Policy explains how Solanki Creations processes and delivers orders placed through our website.

1. Order Processing

Orders are processed within 1–2 business days after payment is successfully received.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, promotions, or festive seasons, order processing may take slightly longer.

2. Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping unless specifically stated on our website.

3. Estimated Delivery Time

After dispatch, estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Please note that these are estimated delivery times and may vary due to weather conditions, courier delays, government restrictions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping on selected products or above a specified order value as announced on our website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email and/or SMS containing your tracking number and courier details.

You can use the tracking number to monitor your shipment until delivery.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy.

If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or fail. We are not responsible for delays or losses resulting from inaccurate address details.

8. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

Do not accept the package if possible.
Take photographs of the package.
Contact us immediately with your order number and supporting photos.

We will investigate the issue and provide an appropriate resolution.

9. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Natural disasters
Severe weather
Public holidays
Courier service disruptions
Government restrictions
High order volumes

We appreciate your patience in such situations.

10. Lost Shipments

If your shipment is confirmed as lost by the courier, we will arrange a replacement (subject to product availability) or issue a refund in accordance with our Refund Policy.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Solanki Creations

Brand: oralix.shop

Email: oralix96@gmail.com

Phone: +91 9033605096

Address:

B-204, Sahajanand Residency
Kosad, Minaxi Society
Amroli
Surat, Gujarat – 394107
India

Customer Support Hours:

Monday to Saturday: 10:00 AM – 7:00 PM (IST)

Sunday: Closed