Refund & Return Policy

Refund & Return Policy

Last Updated: June 29, 2026

Thank you for shopping with oralix.shop. At Solanki Creations, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product received is damaged or defective.

  • You received the wrong product.

  • The product is missing parts or accessories.

  • The product was damaged during transit.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.

  • The product must be unused, unworn, and in its original condition.

  • All original packaging, tags, labels, accessories, and invoices must be included.

2. Non-Returnable Items

The following items are not eligible for return or exchange unless they are damaged, defective, or incorrectly delivered:

  • Products that have been used or damaged after delivery.

  • Products returned without original packaging or tags.

  • Products showing signs of misuse or improper handling.

  • Gift cards, if applicable.

  • Items marked as Final Sale or Non-Returnable on the product page.

3. How to Request a Return

To initiate a return, contact our customer support with:

  • Your Order Number

  • Your Name

  • Reason for Return

  • Photos or videos (if the product is damaged, defective, or incorrect)

Email: oralix96@gmail.com

Phone: +91 9033605096

Our team will review your request and provide further instructions.

Please do not return any item without prior approval.

4. Return Shipping

  • If the return is due to our error (wrong item, damaged product, or defective item), we will bear the return shipping cost where applicable.

  • If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

5. Inspection of Returned Products

Once we receive your returned item, it will be inspected to verify its condition and eligibility.

We reserve the right to reject returns that do not meet the conditions outlined in this policy.

6. Refunds

If your return is approved:

  • Refunds will be processed to the original payment method used for the purchase.

  • Refunds are generally initiated within 5–7 business days after the returned product passes inspection.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

7. Exchanges

We offer exchanges only if:

  • You receive a damaged or defective product.

  • You receive the wrong product.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may instead request a return if your order meets the eligibility requirements under this policy.

To request a cancellation, contact us as soon as possible.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of:

  • The product

  • The packaging

  • The shipping label

We will investigate the issue and provide an appropriate resolution.

10. Refund Exceptions

Refunds may not be issued if:

  • The product has been used or altered.

  • The return request is made after the eligible return period.

  • The returned product is incomplete or missing accessories.

  • The product is damaged due to customer misuse or negligence.

11. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

Solanki Creations

Brand: oralix.shop

Email: oralix96@gmail.com

Phone: +91 9033605096

Address:

B-204, Sahajanand Residency
Kosad, Minaxi Society
Amroli
Surat, Gujarat – 394107
India

Customer Support Hours:

Monday to Saturday: 10:00 AM – 7:00 PM (IST)

Sunday: Closed